Frequently Asked Questions

iRankr is an AI-powered recruitment platform built to make hiring faster and smarter. Instead of manually going through hundreds of resumes, iRankr does the heavy lifting for you — you create a job opening, upload resumes, and the AI automatically ranks candidates based on how well they match your requirements. It also helps you manage your entire talent pipeline from one place.

iRankr is built for anyone involved in hiring — whether you are a solo recruiter, part of an HR team, or a company that regularly hires across multiple roles. If you are tired of spending hours screening resumes manually, iRankr is for you.

This usually happens when the job opening setup is incomplete. Before scoring can work, make sure you have filled in the Skills and Responsibility fields in your job opening. Also check that your scoring weightage adds up to exactly 100% — if it is below or above, the system will not be able to calculate scores correctly.

You can upload resumes in the following formats:

PDF — up to 10MB

DOCX — up to 10MB

Excel — up to 20MB

CSV — up to 20MB

For bulk uploads, Excel or CSV is the recommended option as you can add multiple candidates in one file.

Yes. You can select and upload multiple PDF or DOCX files together in one go. If you have a large number of resumes, the easiest way is to use an Excel or CSV file which allows you to upload hundreds of candidates at once in a structured format.

Once you upload resumes, the AI gets to work automatically. It first parses each resume to extract the candidate's details, then matches it against your job description, and finally assigns two scores — a Resume Score based on how well the resume fits your specific requirements, and an Industry Score based on the candidate's overall industry experience.

The Explore section is where you go to view and manage all the candidates for a particular job opening. Here you can filter candidates by score, skills, experience, or location, sort them in different orders, and take actions like shortlisting or ignoring candidates. Think of it as your main workspace for reviewing and managing applicants.

Candidate Re-discovery is a feature that searches through resumes you have uploaded in the past for other jobs and checks if any of those candidates are a good match for a new job you have just posted. This is useful when you do not want to start from scratch and already have a talent pool sitting in your account.

Fitment & Gaps gives you a quick breakdown of how well a candidate matches your job. On one side it shows you the strengths and matching areas — the skills and experience that align with your requirements. On the other side it highlights the gaps — skills or experience the candidate is missing. This helps you make faster and more informed decisions without reading the full resume.

Shortlist is for candidates you want to keep and consider further — they are strong matches and you do not want to lose track of them.

Ignore is for candidates who are clearly not a fit for the role — marking them as ignored removes them from your active view so you can focus on the relevant ones. Neither action permanently deletes anything, it just helps you stay organised.

Go to your Profile → click on Email Account → click Add Email → enter your email details → click Save Changes. Once connected, RankrAI can automatically fetch resumes that come into your inbox so you do not have to upload them manually every time.

No. Gmail does not allow third-party apps to connect using your regular password. You need to generate and use an App Password instead. An App Password is a special password created specifically for this purpose and it works even if you have 2-Step Verification enabled on your account.

An App Password is a 16-character password that Google generates for you to give secure access to third-party apps like RankrAI. It looks something like this: werr qewe wewe qwwd.

You generate it once from your Google Account settings and paste it into RankrAI — you do not need to remember it after that.

There are a few common reasons this happens. First, check that 2-Step Verification is turned on in your Google account — App Passwords only work when this is enabled. Second, make sure you are using the correct App Password and not your regular Gmail password. Third, when pasting the App Password, make sure there are no extra spaces before or after it as that will cause the connection to fail.

Head to the Explore section for your job and use the available filters. You can filter by Resume Score to see the highest-ranked candidates first, or narrow down by Skills, Experience level, or Location depending on what matters most for your role. Combining a few filters together is the fastest way to get to the right candidates.

Yes. There is a search bar at the top of the Explore section where you can type in a candidate's name or a specific skill. This is useful when you are looking for a particular person or want to quickly check if anyone in your pool has a specific skill set.

Go to Profile Settings → click on Company Profile → make your changes → click Save Changes. Keeping your company profile updated ensures that candidates and job postings are associated with the correct company information.

Credits are the currency used inside RankrAI. Every time the AI processes a resume — parsing it, scoring it, and matching it to a job — it uses a certain number of credits. You can check your remaining credits from your account dashboard and top them up when needed.

This can happen in two situations.

If a new upload was started while a previous one was still being processed, some resumes may not have saved correctly.

It can also be a UI refresh issue where the page has not loaded the latest data. In most cases, simply refreshing or reloading the job page brings everything back.

If the issue continues, contact support.

Start with the basics — refresh the page and check if the issue goes away. If not, check your internet connection to make sure you are online. If the problem still persists after that, reach out to the support team with a description of the issue and they will help you get it sorted.

Recruiters are team members you add to your account so they can help review resumes and manage candidates. Go to Profile Settings → Recruiters → Add Recruiter, enter their name and email, and they join your team. You can edit a recruiter with the pencil icon, or remove them with the bin icon. This lets your whole hiring team work from one shared account.

The TalentPool is where you review and manage candidates for a job. It has three views:

Explore — All candidates for the job, where you filter, sort, shortlist, or ignore.

Shortlisted — Your saved top picks.

Ignore — Candidates you hid because they are not a fit. Moving a candidate between these views only organises them — nothing is ever deleted.

Click the Email button on any candidate card. A window opens with the candidate's email already filled in, a ready-made subject, and a starter message asking for details like Current CTC, Expected CTC, Notice Period, and Location. Edit anything you want, then click Send. The candidate's reply comes back to your Reply-To address, not to iRankr.

Once you have shortlisted candidates, you can send your top picks to a Technical Manager for review. Tick the candidates, click Send to TM, enter the manager's email, and send. The manager gets one email with all the selected candidates, their scores, a short "key strengths" note for each, and their resumes attached automatically.

Open a job and click the Candidate Re-discovery tab. In the Candidates box, type how many top people you want (e.g. 5), then click Fetch Top Candidates. iRankr searches your whole resume pool, scores each one against this job, and shows the best matches first. You will see a line like "Showing 5 of 123 resumes".

No. Candidates you have already shortlisted or ignored are remembered and skipped on the next fetch, so iRankr brings fresh new matches instead of repeating people you already decided on.

Fresh Applications are people who applied to this job. Candidate Re-discovery pulls the best matches from all your saved resumes — including ones uploaded for other jobs in the past.

The Resume Score (out of 100) shows how well a candidate's resume fits this specific job — higher is better. The Industry Score shows how close the candidate's past industry is to your company. Industry Score shows N/A when industry scoring is off or company data is missing.

Both. You can connect a Gmail account (using an App Password) or a Microsoft 365 / Outlook account. Once connected, iRankr can fetch resumes from either inbox.

Common reasons: the job is not active; the email date is outside your scan range; the subject has no Job ID or job name; the email account login/password is no longer valid; or the attachment is not a supported file type (PDF / DOCX). Fix the matching item and refetch.

The Candidate Pool is your organisation's shared resume library. It holds every candidate you have ever added — whether uploaded directly, fetched from email, or uploaded inside a job opening. Instead of resumes living inside one job only, the pool keeps them all in one place so you can reuse them for future hiring.

Yes. You do not need a job to add resumes. Open the Candidate Pool page and upload resumes straight into the pool. They get parsed and saved as candidate profiles, ready to be matched to any job later through Re-discovery. This is great for building your talent bank in advance.

No. Pool resumes are parsed only — iRankr reads each resume and saves the candidate's details, but it does not give a Resume Score, because there is no job to score against yet. Scoring happens later, when you match these candidates to a specific job using Re-discovery or by adding them to an opening.

The Candidate Pool is manager-only. Recruiters do not see it in the sidebar, and they cannot upload to it or view it. This keeps the shared resume library under manager control.

Each candidate in the pool shows where it came from:

Folder — Uploaded directly from your computer into the pool.

Email — Fetched from a connected email inbox into the pool.

Opening — Originally uploaded inside a job opening.

Pool — Added to the pool by other means. This helps you see at a glance how each candidate entered your library.

Email scanning runs in the background, so there can be a short wait. If nothing shows after a while, check that the date range actually has emails with resume attachments, the email account login is still valid, and the scan has not already covered that range before. Then try again or contact support.

Post on LinkedIn lets you share a job opening to LinkedIn in seconds. From the Edit Job Opening page, click Post on LinkedIn and iRankr writes a ready-made, professionally formatted job post for you — pulling in the role, company, experience, education, skills, and key responsibilities from your job opening. No need to write the post from scratch.